Terms and Conditions
These Terms and Conditions govern all linguistic and consulting services provided by KROPALS j.d.o.o., a simplified limited liability company registered in Croatia (hereinafter, “the Company”).
By placing an order, confirming a quote, or using our services, the Client accepts the following terms.
1. Scope of Services
Our services include written translation, editing, proofreading, terminology management, certified (sworn) translations, and administrative assistance related to translations performed by the Company. We also manage multilingual projects and other related linguistic tasks.
For professional proofreading or editing services, the Company evaluates each text beforehand and reserves the right to decline assignments when the effort required is disproportionate or when content generated by artificial intelligence is detected using our internal tools. The Company does not edit or “humanize” AI-generated text.
For certified translations, the Company complies with Croatian or Argentine regulations, as applicable to the contracted service. The regulations governing the sworn translator profession are issued by the relevant authorities in each country and are publicly available online through those authorities’ websites.
The administrative assistance offered by the Company is a complementary service to the translations performed by the Company. This service is limited to providing general information about administrative procedures related to those translations and does not include legal advice, representation before third parties, comprehensive case management, or coordination with authorities, lawyers, or other institutions, unless expressly agreed in writing.
2. Placing Orders
An order is considered binding once the Client accepts a quote in writing (email or form) and submits the documents for processing. The Client must provide complete, legible materials, along with any special project specifications or instructions.
To provide a formal quote, the Company must review the documents to confirm page count as well as the legibility and completeness of the document. This is standard practice in our profession, as public documents can vary in length, legibility, and format.
The Company reserves the right to decline an order when the submitted documents do not allow the service to be performed in accordance with applicable regulations or professional standards. If the Client is acting on behalf of a third party, this must be expressly stated when placing the order.
By requesting a service, the Client confirms that they are aware of and accept these Terms, and agrees that all communication and delivery may take place electronically, unless otherwise agreed.
The Client is responsible for providing complete and timely instructions when needed to continue the project. The Company will not be liable for delays resulting from the Client’s failure to provide instructions or confirmations.
When project continuity depends on instructions, documentation, or confirmations from the Client, the project will remain on hold until these are received. The Company will follow up within a reasonable timeframe to request such instructions. If the Client does not respond, the Company may suspend, close, or terminate the project, without liability for any resulting delays.
3. Confidentiality and Data Protection
All documents, personal data, and communications received from the Client are treated with strict confidentiality and used solely for the provision of the contracted service.
All translators and collaborators working with the Company are bound by confidentiality agreements.
Information that is publicly available or required by law is excluded from this obligation.
Upon the Client’s request, the Company may issue a signed confidentiality statement.
Original documents are returned upon request; translated files may be deleted after delivery, unless otherwise agreed.
4. Certified Translations and Official Use
The Company advises the Client on the type of certification typically accepted for their purpose but cannot guarantee its acceptance by all authorities or institutions.
Certified translations are delivered in accordance with internationally recognized standards accepted by courts, foreign authorities, and legalization bodies. However, since requirements vary by country or institution, or may be updated without notice, the Company cannot guarantee acceptance in all cases.
The Client is responsible for verifying in advance that the requested type of certification meets the requirements of their specific procedure.
No refunds will be issued if a certified or sworn translation is rejected by an institution.
The Company does not determine which documents are required by the relevant authorities, nor does it guarantee that a specific set of documents will be sufficient for an administrative or judicial procedure.
In cases where the certified translation depends on the handling of public documents by third parties (apostilles or legalizations), the Company is not responsible for delays or outcomes beyond its control.
Communication with Third Parties
The Company’s contractual relationship is with the Client. Any communication with lawyers, consulates, authorities, or other third parties will only take place when expressly agreed upon and will be strictly administrative or linguistic in nature.
The Company will not act as the Client’s representative or assume the role of legal advisors or administrative agents.
5. Terminology and Reference Materials
If specific terminology or style must be followed, the Client must provide glossaries, previous translations, or style guides at the start of the project.
If no reference materials are provided, terminology will be chosen based on the translator’s professional judgment using reliable linguistic sources.
Subsequent claims based solely on lexical or synonym preferences will not be accepted.
When texts are intended for publication, a final review is recommended. The Company assumes no responsibility for texts published without prior review.
6. Delivery Timelines
Delivery timelines and methods are agreed in writing before or during order confirmation.
If no timeline is specified, delivery will depend on workload, length, text complexity, and available reference materials.
Force majeure events (power or network outages, illness, natural disasters, strikes, or other unforeseen circumstances) temporarily suspend delivery obligations.
When physical delivery is requested, the shipping method will be agreed upon between the parties. Unless expressly agreed otherwise, the Company will use a postal or courier service appropriate to the type of shipment. Delivery times depend exclusively on the postal or courier operator.
The Company does not guarantee delivery times and assumes no liability for delays, losses, or issues attributable to the carrier.
The Company is not responsible for services provided by third parties, including postal operators or courier companies.
7. Pricing and Billing
Prices for non-certified professional translation, editing, and proofreading are calculated per word of the source text.
For projects using CAT tools, the word count is based on the software’s analysis.
Factors affecting price include language combination, content type, quality level, and urgency.
Certified translations are billed per standardized page/sheet, in accordance with the rules set by the authorities governing public translators in Croatia or Argentina, depending on the type of service contracted.
If legalization authorities add pages during the process, these will require additional translation.
If the Client requests that the Company handle apostilles or legalizations with professional associations, these services will be billed separately.
Postal or courier costs are the Client’s responsibility.
Additional tasks such as layout or design (DTP) are billed hourly.
Quotes are valid only for the materials submitted; later additions may change the price.
Minimum rates apply to all services.
8. Payment Terms
Services must be paid in advance. No refunds are issued for cancellations.
If the service is delivered online, proof of payment must be sent before the agreed deadline. Otherwise, work may be suspended.
Late payments will accrue statutory late-payment interest.
Urgent projects include a surcharge and are non-refundable once delivered.
9. Complaints and Corrections
Complaints must be submitted in writing to info@kropals.hr within seven (7) days of delivery, and only after full payment has been made.
A complaint will be considered valid when it involves serious or critical objective errors (per ISO 5060:2024) that prevent the text from fulfilling its purpose.
Stylistic or minor differences will not be considered grounds for a complaint.
Where applicable, Kropals j.d.o.o. will correct the text at no additional cost.
Corrections requested for stylistic or terminology reasons not previously agreed upon will be billed separately.
All translations include a review in accordance with ISO 17100:2015.
If the Client requests that quality control steps be skipped due to urgency, no complaints of any kind will be accepted.
10. Liability and Force Majeure
The Company’s liability is limited to the invoiced amount of the service.
The Company assumes no liability for lost profits or misuse of the text.
Nor for delays or failures caused by circumstances beyond its control.
The Client is responsible for meeting their own administrative deadlines and assuming the risks of postal delivery.
11. Copyright and Intellectual Property
Translations remain the intellectual property of the translator and the Company until full payment is received.
Upon full payment, the Client acquires the right to use the translation for the agreed purpose.
The Client guarantees that they hold the rights to the original text or the corresponding authorization.
The Company is not liable for infringements arising from the Client’s materials.
When translations are published, the Client agrees to credit the translator or the Company when required by law.
12. References and Public Mentions
The Company may include the Client’s name or project as a reference on its website or promotional materials.
If the Client requests this in writing, such mention will be removed.
13. Indemnification
The Client agrees to hold the Company harmless from any claims arising from the use of the translations, including rejections by authorities or third parties, provided the service was delivered as agreed.
14. Severability
If any clause of these Terms is found to be invalid or unenforceable, the remaining clauses will remain in effect.
The invalid provision will be replaced with another serving the same legal and commercial purpose.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Croatia.
Any disputes will be resolved before the Commercial Court of Zagreb.
16. Professional Commitment
KROPALS j.d.o.o. upholds the highest ethical and professional standards in the translation industry.
We champion the value of human work and linguistic expertise against the trivialization of our profession.
We select our collaborators based on their competence, integrity, and respect for linguistic and cultural diversity.
The Company promotes inclusion and recognizes the value of neurodivergent professionals, fostering an environment that treats different ways of thinking and processing information as strengths, not limitations.
Questions?
If any part of these Terms is unclear, please contact us at info@kropals.hr.
Thank you for trusting KROPALS j.d.o.o. with your language needs.